After hours assistance is available via Australian After Hours Doctors on 1300 466 337 between 6pm and 8am weekdays and 12pm Saturday until 8am Monday. This is a bulk-billed service available in Brisbane. For further details, please click here.
In a medical emergency, please call 000 and ask for an ambulance.
At Brisbane GP & Travel Doctor, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results.
It is the patient’s responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.
We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.
We take feedback, complaints, and concerns very seriously.
Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with a member of our Practice Management team.
Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form (please link to form on the Contact page).
We will strive to resolve your concerns in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Office of the Health Ombudsman in Queensland via https://www.oho.qld.gov.au/